Personalized task lists, automated reminders, evidence-based closure, and effectiveness re-checks. Every corrective action verified, every preventive action measured.
CAPA (Corrective and Preventive Action) is mandated by ISO 45001, ISO 9001, and the US FDA 21 CFR 820. It is the closure step that turns an incident, audit finding, or risk assessment into a change to the system. Without effective CAPA, investigation produces a report and nothing else.
Most CAPA registers are full of "in progress" items that have not moved in months. Logging without closure is theatre. Haloehs Action Management is built to actually close the loop: enforced ownership, evidence-based closure, scheduled effectiveness re-check, and recurrence detection across the historical register.
Six capabilities that turn action management from a paperwork burden into a working safety loop.
Every owner sees their open actions ranked by deadline and risk. No more chasing items hidden in shared spreadsheets.
Approaching deadlines trigger reminders. Missed deadlines escalate visibly to the verifier and the safety manager.
Verifier must attach a photo, document, or system record before the system permits closure. No closure on signatures alone.
Closed CAPAs surface for re-verification after 30, 60, or 90 days. If recurrence is detected, a linked new CAPA auto-generates.
CAPAs from incidents, audits, inspections, and risk assessments all flow into one queue with full upstream traceability.
Every CAPA has a named owner and a separate verifier. Roles are enforced at creation; no anonymous closures.
Five failure modes recur. No owner: a CAPA without a named owner does not get done. No deadline: a CAPA without a date is a wish. No verification step: marking a CAPA "closed" because someone said it was done is not closure. No effectiveness re-check: a CAPA can be closed and still be ineffective. No recurrence detection: when the same root cause shows up across multiple incidents, the original CAPA failed but nobody sees the pattern.
Each of these failures is structural, not motivational. Programs that log CAPAs in spreadsheets cannot enforce any of the five. Programs that run on a system designed for the closure step enforce all five automatically.
Haloehs treats closure as a separate step from completion. The owner marks the action complete; the verifier attaches evidence and closes. Without evidence, the system blocks closure. Evidence can be a photo with timestamp and location, a system log entry, a signed work order, a training-record extract, or an audit re-check result. The verifier confirms the action was actually taken, independently.
This single change shifts most CAPA registers from "perpetually open" to "verifiably closed within target." The cost of the change is administrative discipline, which the system provides.
A closed CAPA is not the end. The system schedules a re-check at 30, 60, or 90 days (configurable per CAPA type) to confirm the action actually prevented recurrence. The original finding is re-evaluated. If recurrence is detected, a new CAPA auto-generates with a link to the prior closed one, so the failure pattern is visible.
Most operations skip this step because their tooling does not support it. The result is CAPAs that look closed on paper but did not prevent the next incident. Effectiveness re-check is the difference between a clean register and a working program.
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